What is a defect? A defect is a material imperfection in the manufacture of a product or any characteristic of a product, which makes the product less acceptable than one would reasonably be entitled to expect in the circumstances. We do our best to ensure that the products we deliver to you are of a high quality and without defects. Repairs and replacements could take longer, depending on parts / replacement availability. ![]() Credits and refunds are normally handled within 8 days of logging the return (bear in mind that refunds can take 1-4 working days to reflect in your account). Once we have inspected the product and validated your return, we will, at your choice, repair / replace the product as soon as possible (if such repair / replacement is possible) or credit your account with the purchase price of the product (or refund you if that is your preference). They initiate a return process and we will arrange to collect the product from you at no charge. Should a product be damaged at the time of delivery / collection, please notify us of such delivery / collection by contacting the vendor/seller via the website. products which have been personalised for you or made to your specifications, unless defective.foodstuff, beverages or other products intended for everyday consumption or.a beauty product or fragrance which has been used.intimates, lingerie, swimwear, bodysuits or underwear.The following products are not eligible for a refund, exchange or credit: If you are not completely satisfied, you can return the product to us and we will either repair / replace it or credit your account, subject to the terms below. We want you to be happy with your purchase.
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